Cancellation Policy

This page explains how cancellations and refunds work for Blokwev subscriptions. We aim to keep this simple and fair. If you have questions at any point, email us at support@blokwev.com — we're happy to help.

How to Cancel

You can cancel your subscription at any time directly from your account settings. Business account admins can manage billing from the Admin page. Individual subscribers can manage their plan from the Account page.

Clicking "Cancel subscription" opens the Stripe billing portal where your cancellation is processed immediately. No need to contact us — it's self-serve.

If you run into any issues canceling, email support@blokwev.com and we'll process it manually within one business day.

What Happens After You Cancel

Your subscription is set to cancel at the end of the current billing period. During this time:

• You retain full access to all features included in your plan
• No further charges are made to your payment method
• Your session history, assessment records, and AI reviews remain accessible

Once the billing period ends, your account reverts to a free tier (if applicable) or is deactivated. You will not lose your data immediately — we retain it for 90 days after cancellation to allow for reactivation.

Free Trial

New business accounts receive a 14-day free trial. No credit card is required to start the trial. You will never be charged unless you actively choose to subscribe by entering payment information.

If your trial expires without subscribing, your account is paused. Gated features (creating sessions, assessments, AI reviews) will be disabled, but your existing data is preserved.

Refund Policy

Annual Plans — 14-Day Guarantee

If you subscribe to an annual plan (Business or Individual) and are not satisfied, you may request a full refund within 14 days of your initial purchase. Email support@blokwev.com with the subject line "Refund Request" and we will process it within 5–7 business days.

Monthly Plans

Monthly subscriptions are billed in advance and are generally non-refundable. If you believe you were charged in error, contact us and we will review your case promptly.

Exceptions

We will issue refunds in the following circumstances regardless of the above:

• Duplicate charges due to a billing error
• Extended service outages (more than 24 hours of downtime) that substantially impaired your use of the Service
• Where required by applicable law

Downgrading Your Plan

Business subscribers can downgrade to a lower-tier plan at any time via the Stripe billing portal. The new plan takes effect at the start of the next billing period. Usage limits from the new plan will apply going forward.

Downgrading does not entitle you to a partial refund for the current billing period.

Account Deletion

Individual (B2C) subscribers can permanently delete their account from the Account settings page. This action is irreversible and will delete all associated data, including practice attempts and AI reviews.

Business account admins who wish to fully delete their organization's data should contact support@blokwev.com. We will confirm deletion within 30 days.

Questions?

We're a small team and we genuinely want to make this right for you. If something doesn't seem fair or you're confused about a charge, reach out: